Return and Shipping Policy

Our "No Risk Guarantee"
Your new spa comes with the manufacturer's warranty which gives you full protection for 6 months from the date of delivery on both parts and labor. What that means to you is that if for any reason your spa stops working during this period, repairs will be made at no charge to you. In addition, the manufacturer warrants various spa components for 1, 5, and 10 years.

We are happy to cancel your order prior to shipping. Once a spa has shipped, we are unable to cancel your order.

We cannot allow cancellations once your order has shipped. If you do not accept delivery of your spa you will be responsible for all shipping, restocking and handling charges incurred on your behalf.

Like many other deep discount retailers, No refunds will be offered once you accept delivery of your spa.

Shipping policy:

Spas are shipped on trucks with trailers as large as 53'. Delivery locations must be tractor trailer accessible. Curbside delivery was paid for at the time you placed your order. In most markets, white glove service, which includes spa placement in the location of your choice, is available for a nominal fee. This service can be added at the time your order is placed.

When your spa arrives, please completely unwrap your spa and carefully inspect it for damages that might have occurred during shipping. Most often your spa will arrive safely without any damages. If you are satisfied with the condition of your spa when it arrives, simply sign the freight company's delivery receipt and begin enjoying your new spa. If you receive a spa that has been damaged during shipping, please call us prior to accepting delivery for further instructions. Typically, the damages are of cosmetic nature and can be repaired.

Shipping insurance is priced so it is an affordable option. Shipping Insurance will cover the cost of damages that occurred during shipping that were not visible at the time of delivery. We encourage you to make a small investment to protect your purchase

Cancellation Policy:

Any Cancellations after 48 hours will be subject to a 15% processing and restocking fee. Our freight is prepaid $500 each way with our freight carriers. Cancellations are also subject to freight charges of $1000.00.

In the event of a defect covered under the terms of the manufacturer’s warranty, notify the manufacturer directly. Use all reasonable means to protect the spa from further damage. The manufacturer will take measures in accordance will their warranty. If the manufacturer determines that your current spa must be replaced, the original spa will be picked up at the same time that the new spa is delivered to you. Whirl-pool Spas is not liable for any warranty issues. Please remember to check the spa thoroughly when it is delivered. If you choose to accept the spa with damages (i.e.: scratches on cabinet or acrylic) you must note these on your bill of lading. If damages are not noted, neither Whirl-pool Spas, the manufacturer, nor the shipping company will be held liable or responsible for damages to the spa.